Підтримка
Need help with HugoFamily?
HugoFamily is still growing. Here you'll find the most important things — and if you're stuck, write to us. We're happy to help you sort it out.
Getting started
How do I create a family?
Once you join the early access, you set up a family space, choose a language, and you're ready to go. There's nothing to set up in advance.
How do I add HugoFamily to my phone?
HugoFamily runs right in your browser and can be added to your home screen as an app. No app-store download needed. After installing, you can read your last-opened lists, cards, and notes offline too.
How do I invite another parent or child?
You invite parents by email. Children join via a simple QR code — with no email and no password. Parents stay in control.
How do I start a shopping list?
Create your first shared list, and anyone in the family can add items from their phone — they show up for everyone else right away.
How do tasks and routines work?
Assign household chores, set gentle reminders, and you can approve completed tasks. It works for children, too.
Модулі
What are HugoCards?
A family loyalty-card wallet — securely stored codes, camera scan, and a big barcode at the checkout with one tap. Managed by parents.
What are HugoNotes?
Shared colour sticky notes for the whole family — a short message, pin on the home screen, optional expiry. Not a chat replacement, more like a calm notice board at home.
HugoMeals
Family meal planning on the Family Plus plan — everyone suggests what they'd like, parents decide what fits the week, and you can send ingredients to the shopping list after you confirm. Children can vote on ideas; parents edit the weekly plan.
Does HugoFamily work offline?
After installing to your home screen you can read recently opened lists, cards, and notes without a connection (Family plan and above). Editing offline — marking items bought or tasks done — is part of the Family Plus plan.
Which modules are free?
The daily shopping list is free forever. Tasks and loyalty cards are on the Family plan; family notes and HugoMeals are on Family Plus — see the Pricing page for details.
HugoFamily AI plugin
How do I connect ChatGPT or Claude to my family?
The HugoFamily AI plugin is part of the Family Plus plan. Sign in as a parent via OAuth — no copying a secret key into chat. Detailed guide: Довідка · HugoFamily AI plugin
Why can't I see or use the AI plugin?
You need an active Family Plus plan and a parent account. Check your subscription in Settings. After cancellation or expiry the connection stops working — renew your plan or reconnect the assistant.
Account and sign-in
How do I sign in without a password?
We use magic links and passkeys (Face ID, fingerprint). There's no password to remember.
I lost access. What now?
Write to us using the form below and we'll help you regain access.
Privacy and data
Who can see our family data?
Every family has its own separate, private space. We don't connect anything between families. Learn more on the Privacy page.
Feedback and ideas
How do I report a bug or suggest a feature?
We'd love that. Write to us using the form below or join the Founding Families Program — helpful feedback is rewarded with 2 months free.
Напишіть нам
Tell us what happened. We'll help you sort it out. Feel free to attach a screenshot if it helps.