Podpora
Potrebujete pomoc s HugoFamily?
HugoFamily is still growing. Here you'll find the most important things — and if you're stuck, write to us. We're happy to help you sort it out.
Getting started
How do I create a family?
Create a family space on the web, choose a language, and you’re in. Nothing to set up first — start free.
How do I add HugoFamily to my phone?
HugoFamily runs right in your browser and can be added to your home screen as an app. No app-store download needed. After installing, you can read your last-opened lists, cards, and notes offline too.
How do I invite another parent or child?
You invite parents by email. Children join via a simple QR code — with no email and no password. Parents stay in control.
How do I start a shopping list?
Create your first shared list, and anyone in the family can add items from their phone — they show up for everyone else right away.
How do tasks and routines work?
Assign household chores, set gentle reminders, and you can approve completed tasks. It works for children, too.
Ako dostanem úlohy do kalendára v telefóne?
Rodina Plus. Ja → Kalendárová integrácia. Buď odoberáte kalendár (Apple, Google ako odkaz, Outlook — len na čítanie), alebo pripojíte Google a HugoFamily vytvorí kalendár pomenovaný HugoFamily. Úlohy s termínom, ktoré patria vám, tam pribudnú ako celodenné. Úpravy a splnenie patria do HugoFamily. Detailed guide: Nápoveda
Moduly
What are HugoCards?
A family loyalty-card wallet — securely stored codes, camera scan, and a big barcode at the checkout with one tap. Managed by parents.
What are HugoNotes?
Shared colour sticky notes for the whole family — a short message, pin on the home screen, optional expiry. Not a chat replacement, more like a calm notice board at home.
HugoMeals
Family meal planning on the Family Plus plan — everyone suggests what they'd like, parents decide what fits the week, and you can send ingredients to the shopping list after you confirm. Children can vote on ideas; parents edit the weekly plan.
What is HugoJournal?
A personal measurements journal on Family — weight trends, goals, and calm charts. Not a medical app. Intimate entries have their own HugoIntimate module (Family Plus).
What is HugoIntimate?
A private intimate journal on Family Plus — separate from HugoJournal, encrypted activities, a stopwatch, and a summary just for you. Children cannot access it.
Can I show my cycle to a partner?
You track your cycle in HugoJournal → Cycle. You can offer read-only access to one adult in the family — after they accept, they see it in HugoIntimate (home + expandable calendar). Detailed guide: Nápoveda
What is HugoFreezer?
Freezer memory on Family Plus — write a number on the bag; Hugo remembers contents, age, and place. Put in, take out, and browse without paper notes.
What is HugoPocket?
A weekly pocket-money ritual on Family Plus: kids check off help at home, parents close and review the week — then assign a free-form amount. No bank and no automatic formula.
Funguje HugoFamily offline?
Po pridaní HugoFamily na plochu sa nikdy neotvorí prázdna obrazovka offline — uvidíte naposledy načítaný obsah alebo stránku „Bez pripojenia“. Offline čítanie je v tarife Rodina a Rodina Plus; offline zápis (fronta zmien) len v Rodina Plus.
| Aktivita | Zadarmo | Rodina | Rodina Plus |
|---|---|---|---|
| Studený štart bez prázdnej obrazovky | ✓ | ✓ | ✓ |
| Nákupy — prehliadanie zoznamov | — | čítanie | čítanie |
| Nákupy — kúpené / vrátiť | — | — | write |
| Úlohy — prehliadanie / splniť | — | čítanie | čítanie + zápis |
| HugoCards — mriežka a otvorená karta | — | čítanie | čítanie |
| HugoNotes — prehliadanie / úpravy | — | — | čítanie + zápis |
| HugoJournal — timeline and entries | — | čítanie | čítanie + zápis |
| HugoIntimate — private entries | — | — | čítanie + zápis |
| HugoFreezer — browse inventory | — | — | čítanie |
| HugoPocket — týždenná doska, značky, mimoriadne | — | — | čítanie + zápis |
| HugoMeals | — | — | len online |
Zmeny z offline fronty sa odošlú po obnovení pripojenia. Intímne poznámky vo fronte zostávajú v zariadení do odoslania — vo fronte neuvidíte text poznámky.
Which modules are free?
Daily and weekly shopping lists are free. Tasks, loyalty cards, and the journal (HugoJournal) are on Family; notes, meals, freezer (HugoFreezer), private intimate journal (HugoIntimate), and pocket money (HugoPocket) are on Family Plus — details on the Pricing page.
HugoFamily AI plugin
How do I connect ChatGPT or Claude to my family?
The HugoFamily AI plugin is part of the Family Plus plan. Sign in as a parent via OAuth — no copying a secret key into chat. Detailed guide: Nápoveda · HugoFamily AI plugin
Why can't I see or use the AI plugin?
You need an active Family Plus plan and a parent account. Check your subscription in Settings. After cancellation or expiry the connection stops working — renew your plan or reconnect the assistant.
Account and sign-in
How do I sign in without a password?
We use magic links and passkeys (Face ID, fingerprint). There's no password to remember.
I lost access. What now?
Write to us using the form below and we'll help you regain access.
Privacy and data
Who can see our family data?
Every family has its own separate, private space. We don't connect anything between families. Learn more on the Privacy page.
Feedback and ideas
How do I report a bug or suggest a feature?
We’d love that. Write via the form below — useful feedback may be rewarded with 2 free months.
Napíšte nám
Tell us what happened. We'll help you sort it out. Feel free to attach a screenshot if it helps.