Assistance

Besoin d'aide avec HugoFamily ?

HugoFamily is still growing. Here you'll find the most important things — and if you're stuck, write to us. We're happy to help you sort it out.

Detailed step-by-step guide

Pour commencer

How do I create a family?

Create a family space on the web, choose a language, and you’re in. Nothing to set up first — start free.

How do I add HugoFamily to my phone?

HugoFamily runs right in your browser and can be added to your home screen as an app. No app-store download needed. After installing, you can read your last-opened lists, cards, and notes offline too.

Guide d'installation

Comment inviter un autre parent ou enfant ?

Vous invitez les parents par e-mail. Les enfants se connectent via un simple QR code — sans e-mail et sans mot de passe. Les parents gardent le contrôle.

Comment commencer avec la liste de courses ?

Create your first shared list, and anyone in the family can add items from their phone — they show up for everyone else right away.

Comment fonctionnent les tâches et les routines ?

Assign household chores, set gentle reminders, and you can approve completed tasks. It works for children, too.

Comment mettre les tâches dans le calendrier du téléphone ?

Famille Plus. Moi → Intégration calendrier. Soit vous vous abonnez à un calendrier (Apple, Google comme lien, Outlook — lecture seule), soit vous connectez Google et HugoFamily crée un calendrier nommé HugoFamily. Les tâches datées qui vous appartiennent y apparaissent comme des événements toute la journée. Les modifications et l’achèvement se font dans HugoFamily. Detailed guide: Aide

Modules

Qu'est-ce que HugoCards ?

A family loyalty-card wallet — securely stored codes, camera scan, and a big barcode at the checkout with one tap. Managed by parents.

Qu'est-ce que HugoNotes ?

Shared colour sticky notes for the whole family — a short message, pin on the home screen, optional expiry. Not a chat replacement, more like a calm notice board at home.

HugoMeals

Family meal planning on the Family Plus plan — everyone suggests what they'd like, parents decide what fits the week, and you can send ingredients to the shopping list after you confirm. Children can vote on ideas; parents edit the weekly plan.

Qu'est-ce que HugoJournal ?

A personal measurements journal on Family — weight trends, goals, and calm charts. Not a medical app. Intimate entries have their own HugoIntimate module (Family Plus).

Qu’est-ce que HugoIntimate ?

A private intimate journal on Family Plus — separate from HugoJournal, encrypted activities, a stopwatch, and a summary just for you. Children cannot access it.

Can I show my cycle to a partner?

You track your cycle in HugoJournal → Cycle. You can offer read-only access to one adult in the family — after they accept, they see it in HugoIntimate (home + expandable calendar). Detailed guide: Aide

Qu’est-ce que HugoFreezer ?

Freezer memory on Family Plus — write a number on the bag; Hugo remembers contents, age, and place. Put in, take out, and browse without paper notes.

Qu'est-ce que HugoPocket ?

A weekly pocket-money ritual on Family Plus: kids check off help at home, parents close and review the week — then assign a free-form amount. No bank and no automatic formula.

HugoFamily fonctionne-t-il hors ligne ?

Après ajout à l’écran d’accueil, HugoFamily n’ouvre jamais un écran vide hors ligne — vous voyez le dernier contenu chargé ou la page « Hors ligne ». La lecture hors ligne est dans Famille et Famille Plus ; l’écriture hors ligne (file d’attente) seulement dans Famille Plus.

Activité Gratuit Famille Famille Plus
Démarrage à froid sans écran vide
Courses — consulter les listes lecturelecture
Courses — acheté / annuler écriture
Tâches — consulter / terminer lecturelecture + écriture
HugoCards — grille et carte ouverte lecturelecture
HugoNotes — consulter / modifier lecture + écriture
HugoJournal — timeline and entries lecturelecture + écriture
HugoIntimate — private entries lecture + écriture
HugoFreezer — parcourir l’inventaire lecture
HugoPocket — tableau de la semaine, marques, extras lecture + écriture
HugoMeals en ligne uniquement

Les modifications en file hors ligne s’envoient à la reconnexion. Les notes intimes restent sur l’appareil jusqu’à l’envoi — la file n’affiche pas le texte.

Quels modules sont gratuits ?

Daily and weekly shopping lists are free. Tasks, loyalty cards, and the journal (HugoJournal) are on Family; notes, meals, freezer (HugoFreezer), private intimate journal (HugoIntimate), and pocket money (HugoPocket) are on Family Plus — details on the Pricing page.

Plugin IA HugoFamily

Comment connecter ChatGPT ou Claude à ma famille ?

The HugoFamily AI plugin is part of the Family Plus plan. Sign in as a parent via OAuth — no copying a secret key into chat. Detailed guide: Aide · Plugin IA HugoFamily

Pourquoi je ne vois pas le Plugin IA ou pourquoi ne fonctionne-t-il pas ?

You need an active Family Plus plan and a parent account. Check your subscription in Settings. After cancellation or expiry the connection stops working — renew your plan or reconnect the assistant.

Compte et connexion

Comment me connecter sans mot de passe ?

We use magic links and passkeys (Face ID, fingerprint). There's no password to remember.

J'ai perdu l'accès. Que faire ?

Write to us using the form below and we'll help you regain access.

Privacy and data

Who can see our family data?

Every family has its own separate, private space. We don't connect anything between families. Learn more on the Privacy page.

Privacy and security

Feedback and ideas

How do I report a bug or suggest a feature?

We’d love that. Write via the form below — useful feedback may be rewarded with 2 free months.

Partager une idée

Écrivez-nous

Tell us what happened. We'll help you sort it out. Feel free to attach a screenshot if it helps.

You can also write to us directly at support@hugofamily.app.