Soporte

¿Necesitas ayuda con HugoFamily?

HugoFamily is still growing. Here you'll find the most important things — and if you're stuck, write to us. We're happy to help you sort it out.

Detailed step-by-step guide

Empezando

How do I create a family?

Create a family space on the web, choose a language, and you’re in. Nothing to set up first — start free.

How do I add HugoFamily to my phone?

HugoFamily runs right in your browser and can be added to your home screen as an app. No app-store download needed. After installing, you can read your last-opened lists, cards, and notes offline too.

Installation guide

How do I invite another parent or child?

You invite parents by email. Children join via a simple QR code — with no email and no password. Parents stay in control.

How do I start a shopping list?

Create your first shared list, and anyone in the family can add items from their phone — they show up for everyone else right away.

How do tasks and routines work?

Assign household chores, set gentle reminders, and you can approve completed tasks. It works for children, too.

¿Cómo pongo las tareas en el calendario del teléfono?

Familia Plus. Yo → Integración de calendario. O te suscribes a un calendario (Apple, Google como enlace, Outlook — solo lectura), o conectas Google y HugoFamily crea un calendario llamado HugoFamily. Las tareas con fecha que te pertenecen aparecen ahí como eventos de todo el día. Los cambios y completarlas se hacen en HugoFamily. Detailed guide: Ayuda

Módulos

What are HugoCards?

A family loyalty-card wallet — securely stored codes, camera scan, and a big barcode at the checkout with one tap. Managed by parents.

What are HugoNotes?

Shared colour sticky notes for the whole family — a short message, pin on the home screen, optional expiry. Not a chat replacement, more like a calm notice board at home.

HugoMeals

Family meal planning on the Family Plus plan — everyone suggests what they'd like, parents decide what fits the week, and you can send ingredients to the shopping list after you confirm. Children can vote on ideas; parents edit the weekly plan.

What is HugoJournal?

A personal measurements journal on Family — weight trends, goals, and calm charts. Not a medical app. Intimate entries have their own HugoIntimate module (Family Plus).

What is HugoIntimate?

A private intimate journal on Family Plus — separate from HugoJournal, encrypted activities, a stopwatch, and a summary just for you. Children cannot access it.

Can I show my cycle to a partner?

You track your cycle in HugoJournal → Cycle. You can offer read-only access to one adult in the family — after they accept, they see it in HugoIntimate (home + expandable calendar). Detailed guide: Ayuda

What is HugoFreezer?

Freezer memory on Family Plus — write a number on the bag; Hugo remembers contents, age, and place. Put in, take out, and browse without paper notes.

What is HugoPocket?

A weekly pocket-money ritual on Family Plus: kids check off help at home, parents close and review the week — then assign a free-form amount. No bank and no automatic formula.

Does HugoFamily work offline?

Tras añadir HugoFamily a la pantalla de inicio nunca abre una pantalla vacía sin red: verás el último contenido cargado o la página «Sin conexión». La lectura offline está en Familia y Familia Plus; la escritura offline (cola) solo en Familia Plus.

Actividad Gratis Familia Familia Plus
Arranque en frío sin pantalla en blanco
Compras — ver listas lecturalectura
Compras — comprado / deshacer escritura
Tareas — ver / completar lecturalectura + escritura
HugoCards — cuadrícula y tarjeta abierta lecturalectura
HugoNotes — ver / editar lectura + escritura
HugoJournal — timeline and entries lecturalectura + escritura
HugoIntimate — registros privados lectura + escritura
HugoFreezer — ver el inventario lectura
HugoPocket — tablero semanal, marcas, extras lectura + escritura
HugoMeals solo en línea

Los cambios de la cola offline se envían al recuperar la conexión. Las notas íntimas permanecen en el dispositivo hasta el envío — la cola no muestra el texto de la nota.

Which modules are free?

Daily and weekly shopping lists are free. Tasks, loyalty cards, and the journal (HugoJournal) are on Family; notes, meals, freezer (HugoFreezer), private intimate journal (HugoIntimate), and pocket money (HugoPocket) are on Family Plus — details on the Pricing page.

Plugin de IA HugoFamily

How do I connect ChatGPT or Claude to my family?

The HugoFamily AI plugin is part of the Family Plus plan. Sign in as a parent via OAuth — no copying a secret key into chat. Detailed guide: Ayuda · Plugin de IA HugoFamily

Why can't I see or use the AI plugin?

You need an active Family Plus plan and a parent account. Check your subscription in Settings. After cancellation or expiry the connection stops working — renew your plan or reconnect the assistant.

Account and sign-in

How do I sign in without a password?

We use magic links and passkeys (Face ID, fingerprint). There's no password to remember.

I lost access. What now?

Write to us using the form below and we'll help you regain access.

Privacidad y datos

Who can see our family data?

Every family has its own separate, private space. We don't connect anything between families. Learn more on the Privacy page.

Privacidad y seguridad

Feedback e ideas

How do I report a bug or suggest a feature?

We’d love that. Write via the form below — useful feedback may be rewarded with 2 free months.

Compartir idea

Escribidnos

Tell us what happened. We'll help you sort it out. Feel free to attach a screenshot if it helps.

You can also write to us directly at support@hugofamily.app.